Returns and Exchanges

Due to the limited, small-batch nature of Club KB pieces, all sales are generally final.

No Returns or Refunds
We do not accept returns or offer refunds for:

  • Incorrect sizing

  • Ordering the incorrect item

  • Items lost after delivery or purchase

Exchanges (Case-by-Case)
If your item arrives damaged or defective, please contact us within 3 days of delivery with:

  • Your order number

  • Clear photos of the issue

If approved, we will offer an exchange depending on availability.

Limited Inventory Note
Because many Club KB pieces are limited, we cannot guarantee replacements for sold-out items. 

Order Issues

We want you to love your piece. If there’s an issue with your order, reach out within 3 days of delivery at support@clubkb.com.

Please include:

  • Order number

  • Description of the issue

  • Photos (if applicable)

Messages sent outside this window may not be eligible for resolution.

Lost or Stolen Items (Post-Purchase)

Once an item has been purchased and received (whether in-person or via shipping), Club KB is not responsible for lost or misplaced items.

However, we understand things happen—so we may offer a one-time discounted replacement as a courtesy.

Contact

For all questions, concerns, or order issues, reach out at: support@clubkb.com

Please allow 1–3 business days for a response.